Payment Terms

Payment for all hosting services, domain registration and renewal and some design services are required to be paid in advance, payments can be made by Electronic Internet banking, cheque, or electronic direct debit on or before the due date of your invoice..
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Late Payments
All customers are given a 3 day grace period for overdue accounts the grace period also takes into account any banking payment dates that fall over a weekend and or public holiday period, overdue accounts will automatically suspend services if payment is not received on or before the grace period. Customers who are unable to make payment within the grace period will be required to notify us in writing either by email or any other approved correspondence. Failure to do so will result in the suspension of services.

Account Suspension
Account suspension is an automated process set within our billing system, suspended accounts are held for 90 days to allow customers to pay any overdue invoice/s once an invoice has been paid your account is un-suspended automatically, any account not paid within the 90 day period is automatically deactivated therefore it is important to ensure payments are made on time.

Account Re-Activation
Customers who have had their account/s deactivated can request re-activation by contacting Hellfire Online direct on (09) 970 9253 and requesting an account re-activation. There is a $ 25.00 re-activation service fee.